Participants who complete the first two weeks of the fellowship and feel the training is not delivering value may request a full refund. Refund requests must be made before the end of the second week of the program.

No refunds will be issued after this period, as program resources, mentorship time, and cohort spots are allocated based on enrolment.

For client branding and design engagements, a non-refundable deposit is required to commence work, in line with standard industry practice for custom creative services.

Once a project has commenced and work has begun, deposits and payments made are non-refundable, as time, resources, and creative work have already been committed to the engagement.

Any payments made toward future project milestones that have not yet commenced may be reviewed for a refund on a case by case basis, at the discretion of STRIDE®.

To request a refund where applicable, please contact us at hello@strideink.com with your name, the service in question, and the reason for your request. Eligible refunds will be processed within 7 to 14 business days.